Orders are processed from Modena, Italy. Orders are processed the day after the order date, or the next available business day. Orders placed from Friday to Sunday will be processed on the following Monday.
From the moment the order is confirmed, HATROPINA commits to delivering to the customer within the next 48 hours for the national territory.
The amount of transactions made with a credit card is charged at the time of order processing
When the order is handed over to the courier, customers receive a notification email providing the waybill number and tracking number related to the order and a link for tracking it.
Upon delivery of the goods, customers are requested to carefully inspect the package before signing to confirm receipt. HATROPINA packages are carefully sealed.
If the package appears tampered with or the adhesive tape is not intact, the customer is requested to sign the receipt of the package with reservation or to refuse its delivery. If there is evidence of package tampering, the customer must promptly contact Hatropina at the email address hatropina@gmail.com
Any dispute regarding damages, shortages, or delivery to the wrong address must be reported to hatropina@gmail.com within a maximum of 7 days from the delivery date recorded on the courier's website, otherwise, it cannot be accepted.
All customers, by placing an order, establish a commercial relationship with HATROPINA and commit to accepting the delivery of the package related to their order. If a package is not delivered to the customer's address due to their lack of cooperation (incorrect/incomplete phone number, incorrect/incomplete address, recipient absent) or if the customer refuses delivery, the package is returned to the sender HATROPINA in Italy at the customer's expense. The costs charged to the customer include shipping costs and any customs duties. These costs will be deducted from the refund due.
RETURNS
The customer can return the order, in whole or in part, only if the order does not correspond to what was purchased and/or received in the order confirmation and/or the purchased items have manufacturing defects. Items can be returned for a cash refund or credit within 7 days from the date of receipt of the package. Items must be returned in the same conditions in which they were originally sent, neatly packaged and with the return tag still attached
Returned items must not have been used or altered in any way. The goods must be in perfect condition and show no signs of use
Items must be returned with all original labels, wrappers, and other accessories received in the package. The goods must not be damaged, altered, and the packaging box used for shipping must be used
Returns must be authorized by HATROPINA
The request will be handled by our operators and you will receive all the instructions for making the return shipment via email.
Authorized returns must be shipped from the same country where the order was originally shipped.
The shipping costs related to the return of the goods are the responsibility of the customer.
EXCHANGES
Exchanges can be made in case of incorrect size, item change, etc.
Exchanges must be made within 7 days of the date of receipt of the package. The items must be returned in the same condition in which they were originally sent, neatly packaged The returned items must not have been used or altered in any way. The goods must be in perfect condition and show no signs of use The items must be returned with all original labels, packaging, and other accessories received in the package. The goods must not be damaged or altered and the packaging box used for the shipment must be used Exchanges must be authorized by HATROPINA The request will be handled by our operators and you will receive all the instructions for making the return shipment via email. Authorized exchanges must be shipped from the same country where the order was originally shipped. The shipping costs related to the return of the goods are the responsibility of the customer.
